We are guided by our values. Developed by our people, they capture the best of how we work together and inspire the change we need to drive forward our ambitions for our residents.

As an organisation that’s come together to represent a broader part of London, our values reaffirm our commitment to embrace difference, to connect even more deeply and widely and to show compassion and empathy for the people we work with and the people we serve.

Embrace difference

Our energy and empathy, our strength and ideas come from our mix of different minds. Whoever we are, whatever age, gender or sexuality, ethnicity or cultural background, whatever health conditions or impairments we may or may not have, however we think and whatever we believe, we support each other to bring our unique perspectives and experiences to work. We don’t stand by, we stand up for each other’s differences and call out bad behaviour when we see it.

Think bigger

Our work is important and challenging. It takes a mix of vision, idealism and ideas to do it well. We use our imagination and creativity to see further, solve problems and make positive change. We find time to plan ahead. We’re ambitious. We’re not afraid to do things differently or challenge the status quo.

Put people first

Our work is all about people. About how we, as people, do the best we can to help the people of Richmond and Wandsworth thrive. We put ourselves in the other person’s shoes. We treat each other and our residents with compassion and respect. And whatever we do, we focus on what it means for the people we work with and the people we serve.

Lead by example

Whoever we are, whatever we do and whatever role we play, we can all show leadership. We all bring different skills and experience, but we’re united by the pride we take in our work and by the standard we set on behalf of our residents. We’re always ready and ready for anything. We’re dependable, we strive to improve and we support each other. Whoever we are and whatever we do, we’re prepared to step up and take responsibility.

Connect better

We’re a big team working across two boroughs. The way we connect, share knowledge and collaborate with each other and our partners makes the difference for our residents. We’re open to ideas and inspiration from different places, across our organisation and beyond. We build bridges and break down barriers inside and out. We’re ready to adapt and adjust to get the most out of working together.